These rules determine the internal order for visitors of the cinema “Forum Cinemas” operated by Forum Cinemas Latvia OÜ, branch in Latvia (hereinafter – the Cinema). The rules are publicly available on the Cinema premises and on the Cinema’s website. By purchasing an admission ticket (hereinafter – Ticket) and attending Cinema events, including film screenings, the visitor (hereinafter – the Customer) confirms that they have familiarized themselves with these rules and undertakes to comply with them.
In the cinema:
The Customer must have a valid Ticket allowing access to the screening (one Ticket is valid for one film or event screening).
1. It is prohibited in the Cinema to:
1.1. Film, photograph and/or make audio recordings in the Cinema premises, especially to record (copy) the film shown during the screening in any way without prior coordination with the Cinema administration. If Cinema representatives detect or have reasonable grounds to believe that the Customer has recorded or attempted to record the film during the screening, a Cinema representative shall call the police and wait for their arrival together with the Customer. In case of violation, the Cinema is entitled to impose a fine of EUR 1000;
1.2. Bring food and beverages purchased outside the Cinema;
1.3. Bring cold weapons or firearms;
1.4. Smoke;
1.5. Bring or use mechanical or electric means of transportation, except wheelchairs. Visitors arriving with baby strollers must contact the Cinema cash desks;
1.6. Enter with animals;
1.7. Disturb other visitors or fail to observe public order;
1.8. Break or otherwise damage the Cinema’s property;
1.9. Be under the influence of narcotic or other psychotropic substances.
2. Customer obligations:
2.1. Upon purchasing a Ticket, comply with the Cinema’s internal rules;
2.2. Keep the Ticket until the end of the screening;
2.3. Upon receiving 3D glasses, check their technical condition and immediately inform the Cinema staff of any visible defects. Late defect claims will be considered as damage caused by the Customer;
2.4. In case of damage to 3D glasses, immediately contact the Cinema staff to replace them;
2.5. In case of damage or loss of 3D glasses, a fine of EUR 15.00 applies;
2.6. Parents or accompanying adults are responsible for the behavior of minors in the Cinema;
2.7. Take care of personal belongings and do not leave them unattended. The Cinema is not responsible for Customers’ personal belongings;
2.8. Follow the instructions of Cinema staff in emergency situations (fire, evacuation, etc.).
3. In the cinema hall:
3.1. The Customer must have a valid Ticket for the respective screening;
3.2. It is prohibited to disturb other visitors’ enjoyment of the film;
3.3. It is prohibited to use mobile phones in a way that disturbs others: phone calls are forbidden, device sounds must be turned off and screen brightness minimized;
3.4. The use of tablets, laptops and other light-emitting devices is prohibited in the cinema hall;
3.5. Placing feet on seats is prohibited;
3.6. It is prohibited to bring large bags or items that obstruct movement in the cinema hall, thereby endangering lives in case of evacuation;
3.7. Upon leaving the cinema hall, 3D glasses must be handed over to Cinema staff or placed in designated areas;
3.8. After the screening, Customers must leave the cinema hall through the exit doors and follow the signs to exit the building via the stairwell.
4. The Cinema recommends:
4.1. Not bringing infants to screenings;
4.2. Contacting Cinema staff and reporting persons who violate these rules;
4.3. Reporting violations in the cinema hall by sending an SMS to 1838. SMS text: FC [space] hall number [space] short description of the violation (e.g. FC 12 Teenagers in row 3 talking loudly);
4.4. Persons suffering from epilepsy and/or migraines to consult a doctor before attending 3D screenings;
4.5. Inquiring about lost and found items at the cash desks during Cinema working hours. If the Cinema is closed, information about found items can be obtained by emailing kino@forumcinemas.lv.
5. The Cinema has the right to:
5.1. Request identification documents for films with age restrictions and when using children’s, senior or family tickets;
5.2. Request a student ID if a discounted student ticket is purchased;
5.3. Request a disability certificate and identification document if a discounted disability ticket is purchased;
5.4. Not sell tickets and deny entry to films with the age restriction “under 18 prohibited” to persons younger than the specified age, even if accompanied by an adult;
5.5. Not sell tickets and deny entry to films with the age restriction “under 16 prohibited” to persons younger than the specified age. If accompanied by an adult, entry is permitted from the age of 13;
5.6. Admit children under 3 years of age free of charge to family films and films with tickets for Children (classification U, N7 and selected films with N12), provided the child sits on a parent’s or guardian’s lap during the screening;
5.7. Refuse to sell tickets to persons with obvious signs of intoxication or who do not observe public order;
5.8. Refuse to sell tickets to insufficiently dressed persons (e.g. beachwear) or persons with evident personal hygiene issues;
5.9. Request inspection of suspicious or large bags and items, and if the Customer refuses inspection or prohibited food and beverages are found, deny entry or expel the Customer without refund;
5.10. Expel persons who have attempted to defraud the company, without refunding the ticket;
5.11. Refuse service to persons whose behavior threatens the safety or well-being of others;
5.12. Expel persons who violate these rules without refunding the ticket. If significant damage is caused, the police will be called and awaited together with the Customer;
5.13. Not exchange or refund purchased Tickets (in accordance with Cabinet of Ministers Regulation No. 255).
Administration
03.03.2026.
