Frequently asked questions
1. How long will film "X" be shown?
Films are screened for as long as there is audience demand.
2. Why are next week's showtimes for film "X" not available yet?
The film programme and showtimes for the following week (starting on Friday) are planned every Monday and published on Tuesday.
3. I paid with a Citadele VISA or X payment card but did not get the 15% discount. Why?
Paying with a Citadele VISA or X payment card gives you 15% off an adult ticket. Discounts cannot be combined and do not apply to child, family, Cinema Club, promotional or special event tickets.
4. Can I return or exchange tickets I have bought?
Cinema tickets and gift cards cannot be exchanged or returned, in accordance with Cabinet of Ministers Regulation No. 255.
5. I bought tickets online and the money was reserved, but I did not receive the tickets.
Please describe the problem by e-mail to kino@forumcinemas.lv. We reply within 2 working days.
6. My payment fails because the bank card is not accepted. What should I do?
You can pay with credit cards (Mastercard, Visa) and debit cards (Maestro, Visa Electron) issued in Europe, as long as the issuing bank allows online payments. If your card is not accepted, please contact the bank that issued it. We recommend enabling your card for secure online payments in your internet bank.
7. Can the validity of a cinema gift card be extended?
No. The validity period of a cinema gift card cannot be changed, and the card cannot be used after it expires.
8. How do I use a cinema gift card?
Cinema gift cards and gift tickets can be used when buying tickets at the box office, on www.forumcinemas.lv and in the Forum Cinemas mobile apps. Gift tickets are valid for the Adult and Child ticket categories. To pay, enter the unique 10–11 character code of your gift card or gift ticket. How to buy a ticket
9. Can a gift card that is valid until today be used for a screening tomorrow?
Yes. A cinema gift card can be used for any published screening.
10. I left my hat, scarf, gloves or umbrella at the cinema. How can I find out if it was found?
Please ask at the box office or write to kino@forumcinemas.lv.
11. Does a 3-year-old child need a separate ticket?
No. At family films, children up to 3 years old do not need a separate ticket, provided the child does not take a seat and sits on the lap of a parent or guardian.
12. May a 10-year-old watch a film rated "Not recommended under 12"?
Yes, but only with a parent or guardian. Films with a prohibitive rating (under 18 prohibited, or under 16 prohibited) may not be attended by younger viewers. See the rating system: Movie ratings.
13. When is the next e-Diena?
e-Diena is run as a promotion. Follow www.forumcinemas.lv and our other channels for announcements.
14. What should I do if my 3D glasses stop working during the screening?
Please contact cinema staff straight away. Faulty 3D glasses are exchanged at the auditorium entrance.
15. Are 3D glasses suitable for small children?
Yes. There is a special children's model. Please ask the staff for children's 3D glasses when you collect yours.
16. Can 3D glasses be worn over prescription glasses?
Yes, 3D glasses fit over standard-size prescription glasses.
17. What are the opening hours?
Forum Cinemas Centrs opens 30 minutes before the first screening and closes 15 minutes after the last screening starts. Forum Cinemas AKROPOLE Alfa is open from 10:00 to 22:00.
