To become a Cinema Friend, all you need to do is register on our home page for free.
By actively attending the film theatre and purchasing tickets, each Cinema Friend has an opportunity to get to the next levels of the Cinema Club and receive more discounts and bonuses – to become a Cinema Fan you have to buy at least 14 cinema tickets within a year but you will be able to enjoy the benefits of the Cinema Guru level with the purchase of 42 and more cinema tickets from your Cinema Club profile within a year.
The loyalty year of the film theatre Kino Citadele consists of 365 calendar days.
All the customers who register with the Cinema Club correspond to the Cinema Friend status level. If a customer purchases 13 or less tickets within 365 days, s/he keeps the Cinema Friend status level. When a customer buys 14 or more cinema tickets, his/her status is automatically upgraded to the next level – Cinema Fan.
All the customers who have purchased 14 and more cinema tickets within 365 days correspond to the Cinema Fan status level. If a customer, after entering into this level, within 365 days has purchased less than 14 cinema tickets, his/her status is downgraded to Cinema Friend level. The status downgrade is performed 365 days after entering into this level. With the moment of purchase of 42 or more cinema tickets, the customer’s status is automatically upgraded to the next level – Cinema Guru.
All the customers who have bought 42 and more cinema tickets within 365 days correspond to the Cinema Guru status level. If a customer, after entering into this level, within 365 days has bought less than 42 cinema tickets, his/her level is changed according to the number of purchased tickets to either Cinema Fan or Cinema Friend level. The downgrade of status is performed only 365 days after entering into this level.
To all the customers who have changed their status to Cinema Fan or Cinema Guru, the starting date of the loyalty year coincides with the date of receipt of the new status level.
With the purchase of the ninth ticket, you'll receive a free e-voucher in your profile section My E-vouchers. Your e-voucher will be credited within 24 hours after the purchase of the ninth ticket. The e-voucher will be valid for 30 days from the moment of its receipt.
Under “My profile”, you can track how many tickets are stored. Registered tickets shall be valid for one calendar year from the date of purchase.
Free cinema tickets are not added to the number of tickets.
With the purchase of the seventh Cinema Club set, the eighth free Cinema Club set is immediately granted.
The offer is valid for the following Kino Club Cinema Club sets:
Under "My Profile", you can track how many Cinema Club sets are collected. The collected sets are valid for one calendar year from the moment of purchase. The electronic free Cinema Club set is valid for 30 calendar days. The free set is not included in the new Cinema Club sets.
Especially attractive price when buying a family pack for 3 and 4 persons.
Family Packs are available for attendance of U and N7 rated films and several N12 rated films.
The Cinema Club Card provides price discounts and bonuses for its owner in Kino Citadele according to the Cinema Club status level.
The Cinema Club Card is valid for use at any vending place of Kino Citadele.
Registered members of Cinema Club have access to a virtual Cinema Club Card in their Cinema Club profile. It is a QR code that is available in My Profile section of the website and in the Customer Card section of the mobile app.
In addition, the possibility of purchasing a plastic Cinema Club Customer Card is offered. It can be purchased at any vending place of Kino Citadele – box office, PopHouse café, Hot'n Fresh and the roof bar Vertigo. It is a plastic card with a magnetic band bearing the card number.
Owners of Stockmann Loyal Customer Card (excluding Stockmann MasterCard) and PINS basic card (excluding PINS and Baltic Miles payment card) can use their already-owned loyalty card after linking it to their registered profile at any vending place of Kino Citadele – box office, PopHouse café, Hot'n Fresh and the roof bar Vertigo.
The Cinema Club Card can be used only by its owner. In case another person uses the Card, the duty of the staff member at service is to hold the Card. If the staff member doubts whether the Card is handled by its owner, his or her duty is to ask for an ID.
The owner of the Card must immediately inform Kino Citadele about the damage, loss or theft of the Card by e-mailing to: email@example.com or arriving in the film theatre in person and approaching any member of the staff. A lost or stolen card is cancelled.
If the Card already announced as lost is found, its owner must immediately inform Kino Citadele by e-mailing to: firstname.lastname@example.org or arriving in the film theatre in person and approaching any member of the staff.
The Cinema Club Card has no expiry date. The Card is valid until one of the parties decides to terminate the person’s participation in the loyalty programme. Kino Citadele reserves the right to change the conditions of use and discounts of the Cinema Club Card without prior notice.
To withdraw from the cinema Cub, one must send an electronic application to email@example.com. In the process of withdrawal, the Cinema Club profile and all the personal data in it are deleted. The profile is deleted within 10 working days.